Complete customer support, One Portal

All-in-one support portal, CRM, chat, customer feedback, screen share, analytics and much more.

Offer a better support experience for both agents and customers

Live Chat

Use live and Ai integrated chat tool, help desk, shared team inbox and knowledge base to deliver best-in-class customer service.

Screen Capture

Allow customers to report issues by screen capture, annotation and screen sharing. Quickly capture the URL, precise issue being reported.

Customer Feedback

Have customers rate their experience with surveys and actionable NPS.

Easily collect bug reports to help improve product or service.

A smarter conversational chat bot using Ai

Automate customer communication with artificial intelligence chat bots and speed up customer support and issue resolution.

Chat Flow

Map answers to repetitive questions and point customers in the right direction.

Multilingual Bots

Offer support in any of the 32 supported languages with automatic detection.

One platform to manage all

your support offerings

Add a single code snippet to your website and access all support features

Chat Support

Let your visitors choose the right department before starting a conversation. Assign departments to agents to limit access only to conversations assigned to them.

Bug Capture

Track issues & bugs directly in your browser. With screenshots & annotation tools. Assign issues to team, set priority, add watchers, tags and mark status to track.

Customer Feedback

Collect feedback, issues & feature requests, measure customer experience NPS, CSAT and CES

or improve development with (QA, UAT, beta testing).

Support Tickets

Have customers submit support requests directly from the chat window, auto assign to departments or agents based on chat content or user selection.

Screen Share

Connect to a customer’s session to see exactly the issue blocking them from completing a task on your website. Resolve these issues much quicker.

Screen Control

Take control of a customer’s session and quickly reproduce any errors being reported in order to resolve support queries more efficiently.

Site Walkthrough

Provide step-by-step walkthrough to your customers for new or existing features and guide them to achieve a desired outcome.

Form Builder

Build branded, high converting forms that customers will be happy completing. Using the drag and drop builder or a pre-built template.

Video calls

Use video calls to offer a more personalised support experience to customers. Or use this feature to train, demonstrate or upskill customers and staff alike.

Analytics/Reporting

Analyse and report on your customer interactions not only on your website but also on any of the features enabled on your support portal.

Site Banner

Update customers, promote new features or offers in real-time. Use as a call-to-action, limit visibility to specific pages and direct customer to specific areas.

KB Articles

Provide self service help for customers and fewer questions for your agents with the integrated knowledge base accessible from within the chat.

Integrations

Connect to your currently work flow with Soloport seamless integrations

Integrations

No more buffering – create, style and enjoy. Our user interface was built on React – the most efficient JavaScript library.

Team conversations

Create a space for all team conversations and announcements.


Messaging

Send private messages in Soloport to people, projects, and teams.


Permissions & privacy

Limit access to any tool, organisation, department or team.

Bring Your Data

Import current customer data or connect to our API. Allow customers to confirm details, pass security before starting chat.

LDAP & SSO

Map your current department and team Structure in active Directory. Utilise single sign-on for seamless work.

MS SQL

Whether your data is currently held in SQL, Oracle, we can connect one-way or two-way.

Date Warehouse

Hold all your business data generated by Soloport in dedicated storage and query or update selected data sets.

Reporting

Soloport offers in app reporting on crucial business KPIs. You can also export your data to you favourite reporting tool.

Cross-Channel Customer Engagement

Soloport for Websites

Get direct feedback on how your customers experience your website so that you can drive strategy and boost engagement.

Soloport for Apps

Collect powerful feedback from your native apps with Soloport’s flexible and easy-to-install SDKs for iOS and Android.

Soloport for Emails

It’s time to take your email marketing campaigns to the next level. It’s not just about the number of clicks or opens. 

Multi-Channel Support

Communicate with end users wherever they are. Utilize various channels to make it convenient for customers to send their feedback or complaints.

Twitter

Set a certain hashtag for Soloport to look out for when customers tweet at your business and raise support tickets.

Linkedin

Offer business support directly from messages received via Linkedin. Improve customer response rate and satisfaction.

Facebook

Connect to Facebook chat or messages and raise customer support tickets automatically, reply directly to customers.

Email

Move your customer support from your Outlook mailbox to Soloport and keep on top of customer support history.

Industry Solutions

Trying to run a support desk via Outlook? Easily connect your support email address to Soloport and streamline your support process.

GOVERNMENT & NPOs

HIGHER EDUCATION

HEALTHCARE

TRAVEL & HOSPILATILITY

MARKETPLACE & RETAIL

FINANCE & INSURANCE

REAL ESTATE

TECH MEDIA TELECOMS

AUTOMOTIVE

We’re offering a Free 30-day trial for Soloport Software. Our PRO plans best suits businesses that want to improve their customer support and get customer feedback.

No Credit Card needed to start trial:

Fill the form below to register your interest and get tailored pricing.


Want to keep up to date with our progress or join our preferred partner programme?



Solort IT Services LTD | © Made in London