Offer a better support experience for both agents and customers
Use live and Ai integrated chat tool, help desk, shared team inbox and knowledge base to deliver best-in-class customer service.
Allow customers to report issues by screen capture, annotation and screen sharing. Quickly capture the URL, precise issue being reported.
Have customers rate their experience with surveys and actionable NPS.
Easily collect bug reports to help improve product or service.
Add a single code snippet to your website and access all support features
Connect to your currently work flow with Soloport seamless integrations
Import current customer data or connect to our API. Allow customers to confirm details, pass security before starting chat.
Map your current department and team Structure in active Directory. Utilise single sign-on for seamless work.
Whether your data is currently held in SQL, Oracle, we can connect one-way or two-way.
Hold all your business data generated by Soloport in dedicated storage and query or update selected data sets.
Soloport offers in app reporting on crucial business KPIs. You can also export your data to you favourite reporting tool.
Cross-Channel Customer Engagement
Communicate with end users wherever they are. Utilize various channels to make it convenient for customers to send their feedback or complaints.
Set a certain hashtag for Soloport to look out for when customers tweet at your business and raise support tickets.
Offer business support directly from messages received via Linkedin. Improve customer response rate and satisfaction.
Connect to Facebook chat or messages and raise customer support tickets automatically, reply directly to customers.
Move your customer support from your Outlook mailbox to Soloport and keep on top of customer support history.
Trying to run a support desk via Outlook? Easily connect your support email address to Soloport and streamline your support process.
We’re offering a Free 30-day trial for Soloport Software. Our PRO plans best suits businesses that want to improve their customer support and get customer feedback.
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