Complete customer support, One Portal

transform the way you communicate and engage with customers

Discover how SoloPort helpdesk software can help you:

Omnichannel customer support

Respond with automated personalised messages

Reduce support tickets with self-service knowledge base articles

Improve product or service with easy to understand insights

Main Features

SoloPort’s all-in-one customer support platform empowers teams to deliver fast, personal, high-quality support to reduce costs, increase engagement and improve customer satisfaction.

Chat

Conversations

Multi-Channel

Helpdesk Portal

Knowledge Base

Self Service

Screen Share

Screen Recording

Form Builder

Workflow

Analytics

Reporting

Why choose SoloPort?

One portal that serves all your customer interaction needs.

SoloPort was build to be the most flexible customer support portal out there, bend it to your will.

Using a single line of code you can, chat with your website visitors, show personalised messages, capture customer feedback, analyse visitor traffic and much more.

SoloPort’s powerful workflow automation engine allows you to trigger tasks based on any specification you can think of. Whether it be routing, tagging, replies, escalations, content display etc.

Reduce the number of repetitive queries with SoloPort’s smart knowledge base CMS. Create new articles, categorise different topics, control SEO settings, adjust themes, images, colours, and so much more.

More benefits

Reduce working in silos and improve team collaboration.

Move your customer support process away from your Inbox and other clunky support software. SoloPort was built by support engineers with a focus on flexibility and ease of use.

Personalise you support offering with canned responses that dynamically update responses to customers based on the data held. Single sign-on means your customers and agents won’t have to remember yet another password.

Integrate with anything

Bring your own data or link to any other app with an API.

Integrate with your favourite tools and databases, no sweat. From social networks such as, Facebook, Twitter, SMS services, SQL, E-commerce systems, Email marketing platforms and much more.

With SoloPort data is king, so we built a full featured reporting suite so that you can stay on top of the metrics that are important to your business. Track and improve CSAT, response time, and agent performance. Gather customer feedback, busiest times, and conversation trends.

SoloPort’s role based access control (RBAC) system allows customer service and support portal managers to granularly manage access across the platform, per user, team, department or domain.

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(020) 3642 4010

hi@solort.com

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