Our Clients
Some of our clients and work done.
Teachers Tech
Service provided: Support Analyst / Field Engineer
- Supported clients in the sectors of accounting, law and business services.
- Day to day tasks included travelling to client sites, liaising with IT contact, resolving outstanding staff queries.
- Desktop builds using MDT, MDM using Intune.
- Supporting over 10 different customised client software applications.
- Tracking staff usage while liaising with software vendor to recommend improvements.
- Daily use of AutoTask, CentraStage, IT Glue, Mimecast, Horizon, Pulse Secure, MS Teams.
- Responsible for on-site staff training, KB articles – using agile techniques for fast fixes
Location: Stephenson Way, London NW1 2HD
Wanstor
Service provided: Technical Consultant
- Worked as an on-site engineer visiting multiple clients per week.
- Responsible for configuring personal/work devices for GDPR compliance
- Supporting up-to 250 head office users, over 500 restaurants and user based in the field.
- Backups and file restore using Symantec 2010, Veeam and Vranger
- Daily tasks include building and imaging desktop and laptops – using SCCM12
- Blackberry Enterprise phone setup and migration – BES12, BES10 and BES5
- Managing a queue of 30-50 support calls daily Supporting equipment security through RSA including application installations
- Good and Maas360 email application support for users on iPhones, Android, iPads
- Managed client site security using Kaspersky Security Centre, Trend and WebRoot
- Inbound mail management and web security using Triton Endpoint – version 8
Location: Bridgegate House, London SE1 1LB
Creator
Service provided: Technical Consultant
- Part of a team tasked with implementing a company-wide mailing system called Momentum.
- Supporting clients in the sectors of travel, medicine and telecoms plus 150 employees
- Supporting and using technologies such as, Lyris, Windows, Remedy and SQL Management
- Create, review and update documentation to assist with the resolution of incidents.
- Communicate, classify, investigate and escalate reported incidents to appropriate team
- Install, configure, support and troubleshoot software application and services
- Member of the on-call support team, tasked with out-of-hours remote support for clients/internal
Location: Eversholt Street, London NW1 1BU
Local IT support Specialists in the Charity Sector.
020 3642 4010
Phone: 08:00 – 18:00
Remote: 24 / 7
More Clients
Some of our clients and work done.
Loc8
Service provided: Application Support
- Managed and supported clients using Pipedrive CRM system
- On site customer visits to assess clients’ needs and tailor solutions
- Kept up-to date with clients satisfaction through regular phone and email support
- Conducted video conferencing using GoToMeeting and software tutorials
- Remote desktop
- Logged and tracked communications to and with clients
Location: Clerkenwell Road, London, EC1M 5SA
University of Greenwich
Service provided: 1st Line Support
- Used CRM systems to log, forward and solve I.T. queries from staff and students alike.
- Banner system for students information editing and management
- Used Microsoft Excel for reporting
- Solved queries by phone and email Created video tutorials used to train staff using Adobe Captivate and Camtasia software
- Created student profiles on the university’s custom system
- Microsoft Outlook client setup and management.
Location: Old Royal Naval College, London SE10 9LS
Local IT support Specialists in the Charity Sector.
020 3642 4010
Phone: 08:00 – 18:00
Remote: 24 / 7