Our Clients

Some of our clients and work done.

Teachers Tech

Service provided: Support Analyst / Field Engineer


  • Supported clients in the sectors of accounting, law and business services.

  • Day to day tasks included travelling to client sites, liaising with IT contact, resolving outstanding staff queries. 

  • Desktop builds using MDT, MDM using Intune.

  • Supporting over 10 different customised client software applications.

  • Tracking staff usage while liaising with software vendor to recommend improvements.

  • Daily use of AutoTask, CentraStage, IT Glue, Mimecast, Horizon, Pulse Secure, MS Teams.

  • Responsible for on-site staff training, KB articles – using agile techniques for fast fixes

Location: Stephenson Way, London NW1 2HD

Wanstor

Service provided: Technical Consultant

  • Worked as an on-site engineer visiting multiple clients per week. 

  • Responsible for configuring personal/work devices for GDPR compliance

  • Supporting up-to 250 head office users, over 500 restaurants and user based in the field.

  • Backups and file restore using Symantec 2010, Veeam and Vranger

  • Daily tasks include building and imaging desktop and laptops – using SCCM12

  • Blackberry Enterprise phone setup and migration – BES12, BES10 and BES5

  • Managing a queue of 30-50 support calls daily Supporting equipment security through RSA including application installations

  • Good and Maas360 email application support for users on iPhones, Android, iPads

  • Managed client site security using Kaspersky Security Centre, Trend and WebRoot

  • Inbound mail management and web security using Triton Endpoint – version 8 

Location: Bridgegate House, London SE1 1LB

Creator

Service provided: Technical Consultant

  • Part of a team tasked with implementing a company-wide mailing system called Momentum.

  • Supporting clients in the sectors of travel, medicine and telecoms plus 150 employees

  • Supporting and using technologies such as, Lyris, Windows, Remedy and SQL Management

  • Create, review and update documentation to assist with the resolution of incidents.

  • Communicate, classify, investigate and escalate reported incidents to appropriate team

  • Install, configure, support and troubleshoot software application and services

  • Member of the on-call support team, tasked with out-of-hours remote support for clients/internal  

Location: Eversholt Street, London NW1 1BU

SOLORT SUPPORT

Local IT support Specialists in the Charity Sector.

020 3642 4010


Phone: 08:00 – 18:00

Remote: 24 / 7

More Clients

Some of our clients and work done.

Loc8

Service provided: Application Support

  • Managed and supported clients using Pipedrive CRM system

  • On site customer visits to assess clients’ needs and tailor solutions

  • Kept up-to date with clients satisfaction through regular phone and email support

  • Conducted video conferencing using GoToMeeting and software tutorials 

  • Remote desktop 

  • Logged and tracked communications to and with clients 

Location: Clerkenwell Road, London, EC1M 5SA   

University of Greenwich

Service provided: 1st Line Support

  • Used CRM systems to log, forward and solve I.T. queries from staff and students alike. 

  • Banner system for students information editing and management

  • Used Microsoft Excel for reporting

  • Solved queries by phone and email Created video tutorials used to train staff using Adobe Captivate and Camtasia software

  • Created student profiles on the university’s custom system

  • Microsoft Outlook client setup and management. 

Location: Old Royal Naval College, London SE10 9LS  

SOLORT SUPPORT

Local IT support Specialists in the Charity Sector.

020 3642 4010


Phone: 08:00 – 18:00

Remote: 24 / 7